100% MONEY-BACK GUARANTEE
REPUTATION MATTERS, at Professional Movers.com, we pledge “outstanding” customer service and stand behind the quality of our local residential packing and moving services with a 100% MONEY-BACK GUARANTEE.
All Professional Movers.com customers are entitled for a Money-Back Performance Guarantee for packing labor and local residential moving labor.
We are the ONLY MOVING COMPANY IN MICHIGAN to make such a BOLD GUARANTEE, because we believe in the quality of our people, their hard-work ethic, and our professional values. If our service falls short in any way and you feel a team member assigned to your move under performed, we are prepared to make things right, quickly.
We are a local family moving business, not a giant corporate vanline. We treat our team members as family and we treat our customers as family. That means we are open to having tough conversations that sometimes families need to have when things don’t always go as planned. We have a saying around here, “The one who tells you there is food on your face is your true friend” So when you share we got our food on our face, we know it’s coming from a place of love and you are only helping us improve the move experience for future customers.
Our culture is one of open communication and welcomed feedback. Even when the feedback is tough to hear. Some of our happiest customers are ones who had an unexpected bump along the road during their move, but gave us the opportunity to make things right and restore their faith in us. And we are incredibly grateful to those customers who contact us, because some of our greatest company improvements have evolved from brave customer’s sharing a not so positive experience with us.
HOW DOES IT WORK?
The Professional Movers.com Money-Back Guarantee is designed to be proportionate to the inconvenience you experienced. It’s not about WHO is right, it’s about WHAT is right. All of our decisions are made with a single motivation: What is the right or best decision for our customers.
In the unlikely event you are dissatisfied with the performance of one of our Team Members, please contact us right away via Phone or Text at 248-926-9999.
You will need to provide us with the following information:
- You name
- Your service date
One of our customer success managers will connect right away. Don’t be surprised if it’s an owner calling, we take great customer service seriously. We are here to listen and absorb everything you are willing to share. The good, the bad, and even the ugly. Have faith: We’ll figure it out together and do the right thing.
Be prepared to share what percentage of value you think you received from the underperformer. For example, if a Professional Movers.com team member worked about 60% as hard as the rest of the move team, we will refund you 40% of that individual’s labor costs. Please note, this offer only applies to local packing services and local residential moves, not including commercial and long distance moves.
THANK YOU FOR GIVING US THE OPPORTUNITY TO HELP MAKE THINGS RIGHT
“ As one of the owners of Professional Movers.com, I lay awake at night thinking about the day’s moves, hoping that each and every one of our customers is happy with our service. When we don’t meet your expectations, it weighs heavily on my heart. Our father started this business in 1978 with the goal to make a difference in people’s lives during one of their most stressful times – moving day.
You see, we’re not just another big corporate moving company; we’re a local family moving company that is part of the fabric of the Detroit community. We live here, work here, and raise our families here.
When you spot me or our move team loading a truck in your neighborhood or run into us at the local grocery store, I want you to feel a sense of familiarity and trust when you see the iconic Professional Movers logo. I want you to know that we truly care about your moving experience and your happiness.
If we ever fall short, I promise you that we’ll do everything in our power to make it right. I’ll personally see to it that we go above and beyond to turn your experience around. Your satisfaction is my top priority, and I won’t rest until I know that we’ve done right by you.
We pour our hearts into this family business, we’re here to deliver a “Positively Different” move experience and build a lasting relationship with you.
From the bottom of my heart, thank you for choosing Professional Movers.com.”
Andrew Androff – Co-Owner of Professional Movers.com
Get Your Move Estimate
Professional Movers.com believes in complete transparency. We have no hidden fees with our pricing. Fill out our simple, online form and one of our Moving Consultants will reach-out to learn more about your move, answer your questions, and provide you with an accurate estimate.
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